Terms and Conditions
E.C. Pro Video Systems, Inc. makes no warranty, either expressed or implied, of merchantability or fitness for any particular purpose, and none shall be implied by law.
There are certain risks in using any information, software, or products found on the Internet; it is the user's responsibility to make certain that they completely understand these risks before retrieving, using, relying upon, or purchasing anything via the Internet.
Visitors to this Web Site assume all responsibility and risk for the use of this Web Site. Although reasonable care has been taken with regard to this site's content, we do not warrant or represent that this site's content is accurate, complete, or up-to-date. E.C. Pro Video Systems, Inc. is not obligated to honor price mistakes or price discrepancies.
- Shipping & Delivery
- We ship to verified addresses only: your shipping address must be on file with your creditor as either the primary billing, secondary, or alternate address. E.C. Pro Video Systems, Inc. Orders usually ship "signature required."
- Returns & Replacements
E.C. Pro Video Systems, Inc. have a 14 Day return policy. Any returns to E.C. Pro Video Systems must be made within fourteen (14) days of your receipt of the equipment. All returnable or exchangeable items to E.C. Pro Video Systems, Inc. must have original packaging and delivered to E.C. Pro Video Systems, Inc. in the same new condition as sold with literature, instructions and blank warranty cards intact. E.C. Pro Video Systems, Inc. reserves the right to use its own discretion for acceptance and exceptions. Please call before purchasing, if you have any questions.
In event of a return or refusal, shipping and handling charges to and from our warehouse are not refundable. Free shipping, rebates and all promotions are voided upon return/refusal of merchandise. All returns must be shipped back to our warehouse prepaid, using the original method of shipment. If your item was shipped by a freight carrier, you must return it with a freight carrier to ensure its safe return) For a list of approved carriers, please contact customer service. All returns/refusals are subject to a restocking fee. We do not accept any returns on special order merchandise and accessories.
Inspect your appliance before accepting delivery. All of our shipments are 100 percent insured when we ship with our account. It is very important to inspect your product thoroughly before accepting and signing for it. . If you notice there is damage to the product, refuse the package and note the damage on the delivery invoice. Please us immediately, and we will issue a return authorization (RA) number. If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper. Therefore, a thorough inspection of all packages is important before signing. If your item was shipped via UPS, call UPS at 800-pick-ups with your tracking number to report a damaged item.
It is important that you use your gear as soon as you can to make sure it operates properly. If you receive an item that is defective upon delivery that is not due to shipping damages, please contact us within 24 hours of receipt. If your item is defective after the first use, please contact the manufacturer directly. Contact information for the manufacturer is included in the product literature.
Product Does Not Meet Your Needs
Contact us within 24 hours if product doesn’t meet your needs.
Before deciding on the model that you will purchase, do all appropriate research as recommended. If you receive an item that does not meet your needs please contact us 24 hours of receipt. Any product that has been installed or has attempted to be installed cannot be returned. Returned products must be in brand-new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition in which received.
- What to Expect After you Place Your Order on our webstore
- Shortly after you place your order, you will receive an Order Confirmation email that confirms your purchase was made.
- After your order is shipped you will receive an Order Status Update email as confirmation.
- Twenty-four hours after your order ships you will receive an Invoice via email.
- Within 72 hours you will then receive an Order Status Update email that will let you know the specific carrier that your order is shipping.
Actual shipping times are contingent upon availability of merchandise and credit verification. No orders are processed or shipped on Saturdays, Sundays or holidays. In the event of delays, every effort will be made to contact you by phone or email. If the delay is due to backorder, you will receive notice and be given the choice to remain on backorder, substitute to another item or cancel your order.
Electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verification or information before accepting any order.
Paying for Your Order
We accept Visa, MasterCard, and American Express credit cards. We also accept checks, money orders, purchase orders and wire transfers. Please note that as quickly as your payment is received and verified, you order will be processed; you need to factor in five to seven business days for your check to clear before your order ships. You may also check out using Google Checkout or PayPal.
Generally, credit and debit card are not charged until we either ship the order. However, we may pre-authorize your order amount with your credit or debit card issuer at the time you place the order, which may have an effect on your available credit line. Special order items are charged when the order is placed and cannot be cancelled.
Credit Card Declines
If your credit card is declined during order processing, we will attempt to notify via email and/or by telephone. You will have 2 business days to contact us with an alternative form of payment. If after 2 business days we have not received a response, your order will be canceled.
Alternate Billing/Shipping Address
If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct billing address. If you are shipping your order to an address other than your billing address, you must list the shipping address as an alternate address on your credit card. If it is not on file your order will be held. Your order will remain on hold for 2 business days, after which if we have not received a response to our requests that the shipping address must be listed as an alternative address, your order will be canceled.